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The bigger you get, the more your success hinges on dealing with sensitive egos. The trick is to become aware of your own ego and sensitivity. Once you have this self-awareness, you'll learn how to manage big egos.

What you track is what you drive. If you want to change behavior, change what you track.

Pay attention to what matters and keep the data for what matters front and center. If you can see what's happening every day, you're going to manage what matters.

Are you a high standard leader? If so, you're willing to have the hard conversations. Instead of avoiding conflict, lean into it with effective communication--and don't compromise your standards.

Use this script: "I really didn't want to make this phone call, but as a leader, I feel like I owe it to you. You're not going to like what I say, but I think you're moving in the wrong direction."

This quote from former NBC executive Dick Ebersol about NFL announcer Tony Romo: "This is somebody who should be an announcer for the ages, but clearly has lost his passion for it, And I would have him in my office often not to kick his ass, but just to keep reminding him of what put him there in the first place.”

When you notice performance decreasing, resist your urge to reprimand. Instead, have an open conversation and get to the core of what motivates a person to see how you can help them regain their passion and fire.

People with integrity and esteem. They have something you can't teach...high standards.

Don't make the mistake of thinking that your killers don't need to be managed. They also have doubts and can be self-critical. Your job is to coach them in a way that their standards become fuel for their success.